Customer Complaints Procedure 

Harris Heating aim to deal with any complaints promptly and fairly. We aim to provide the highest standards of service to all of our customers. 

However should you wish to log a complaint, in the first instance please write to info@harrisheating.co.uk 

We will endeavour to respond to any complaints in the first instance of contact within 3 working days. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/